Especially in a business environment, you want to be seen as strong.
But theres workplace benefit to an apology: it builds empathy and increases trust.
Harvard Business School (HBS) conducted a study about how superfluous apologies are perceived.
These are basically unnecessary apologies.
HBS defined it as expressions of regret for an undesirable circumstance for which the apologizer is clearly not responsible.
The relationship between superfluous apologies and trust is mediated by perceptions of empathic concern.
Chances are, its appreciated and it has some social benefit.
To check out the full study, head to the link below.
Im Sorry About the Rain!
Superfluous Apologies Demonstrate Empathic Concern and Increase Trust| Harvard Business School viaThe Muse
Photo byrecoverling.
