Get in a more constructive mindset by adopting some customer service strategies.
(This is the “customer is not always right” part.)
It doesn’t mean that you should hide behind the fine print of your terms and conditions.
But if someone expected you to provide a service that you clearly don’t provide, point that out.
Providing a better understanding might give you a better chance at retaining that customer.
And many of these strategies can be useful for disputes everywhere else.
Check out Entrepreneur’s post for more strategies for dealing with unhappy customers (and any other relationship).
Customers Are Not Always Right.
They Are Just Never Wrong.| Entrepreneur
Photo byAlan Cleaver.
