Being late is a part of life, and its always polite to apologize when it happens.

But what makes a good apology?

Im sorry Im late, this meeting ran over.

…Im sorry Im late, I didnt intend to be late.

But the person whos been waiting for you for twenty minutes isnt experiencing your intention.

Theyre experiencing the impact of the result.

The Peak Work Performance SummitviaBusiness Insider

Photo byVincent Albanese.