You know how it feels, and that it usually sends people searching for the nearest exit.
So, if you work in retail, dont be anything like that.
This post originally appeared onTalentEgg.
Most of the time you say no, but sometimes you say yes.
Thats how you get people to buy and spend more.
Effective up-selling requires patience, detailed observation, resilience and some skill.
Get a few more dollars out of your customers by following these five up-selling tips:
1.
Get Them Talking
People love talking about themselves.
Ask Open-Ended Questions
Get your customers talking by asking them open-ended questions.
This process will reveal products or services that the customers didnt intend to buy.
How much are you willing to spend?
Tell me about your current pair of running shoes.
Do you have any health conditions?
If so, which ones?
How do you normally clean your shoes?
Not every up-selling story has a happy ending.
How you handle rejection can send a message to the customer about how genuine your recommendations really were.
Walk Customers to the Checkout Counter
The pathway you take to the checkout counter can present up-selling opportunities too.
The same goes for a female shopper.
Offer a shopper who is purchasing footwear some athletic socks and other products they might need.
See how up-selling works?
If you dont ask, you dont know.
5 Easy Ways To Up-Sell At Your Retail Job Without Being Pushy| TalentEgg
Image adapted fromLa1n(Shutterstock).
