Define an Emotional Intention to Make Difficult Conversations Easier

Confronting someone about a problem or concern is hard from the start.

Before you have the talk, define the emotional goal you want the conversation to end with.

If you’re angry or disappointed from the beginning, the other person will never open up.

What do you want him or her to feel?

Use this word as an anchor during the conversation.

Venting your anger at someone is only going to upset them in return and perpetuate the cycle.

Stop Hiding From Difficult Conversations| SlideShare via99u

Photo byEd Yourdon.